Results WP2. Quality improvement management

Adequate quality of medical care is a necessary condition for reaching aims by the system of public health that are connected with health of people and ability of the system to react on consumers’ needs.

WHO definition of quality of care is “the extend to which health care services provided to individuals and patient populations improve desired health outcomes. In order to achieve this, health care must be safe, effective, timely, efficient, equitable and people-centered”. Responsibility for quality is more often laid upon medical facilities. Ukrainian medical facilities once per three years take an obligatory accreditation aimed at quality conformity of medical help. As a result, a hospital receives accreditation certificate of I, II level or of the highest category. Starting with January 2014 the Standard ISO 9001 became a part of accreditation process in Ukraine. Now hospitals competing to receive the accreditation certificate of the highest category are to have implemented quality management system confirmed by the ISO certificate. ISO 9001 is a good instrument for management, which helps an organization to understand essence of processes and their influence on each other, create feedback communication with patients, work with suppliers and the third parties based on the principle of “Relationship management”. It is also the most used managerial standard in the world. It is universal, it can be applied in any organization and in any country with regard to its legislation and traditions. It is based on theory of Total Quality Management. 

This course is developed for the managers

- Who want to understand all the details of ISO 9001 application in medical facility,

- Who want to understand if there is a necessity to create and maintain their own quality management system and to receive step by step instructions of how to create the set of documents necessary for certification audit

Participants will find out how the requirements of the Standard ISO 9001 work along with the requirements of obligatory Ukrainian accreditation and create one set of documents valid for both systems of quality control. Which as a result will support the development of organizations under management of course participants and quality improvement in medical facilities and in the country.

Syllabus of the course can be checked below.